Easee Department
Customer Excellence is responsible for making sure our customers are happy, and that they get the support they need if the experience issues or have questions.
Their vision is for Easee to have the world’s most satisfied customers. Customer Excellence puts the customer first every day.
Responsible for all projects as well as internal and cross-functional processes. Aiming to streamline information- and workflows.
The RMA (Return Merchandise Authorization) team are the Upkeepers of every Easee product that is reported as faulty by our customers and partners.
The Partner Success team is responsible for nurturing partners by providing the best and most up to date technical expertise – even before it is required.
The Customer Success Team is all about providing the best support for the customer and looking at ways to improve and prevent problems.
Responsible for all projects as well as internal and cross-functional processes. Aiming to streamline information- and workflows. The team works on continuous improvement to allow for a smoother operation for all Customer Excellence domains and enable greater efficiency and reduce time lost.
The RMA team are the Upkeepers of every Easee product that is reported as faulty by our customers and partners. The team serve a cross-functional purpose, taking ownership of the return process from start to finish. The team strives to put people first and make returns easy for Easee’s customers and partners
RMA Upkeeper → A person who sets in motion the appropriate process or activity to provide a device with necessary or proper maintenance and support – all while putting people first and providing the best customer journey experience the Easee way.
The Partner Success team is responsible for nurturing partners by providing the best and most up to date technical expertise – even before it is required. They also provide partners with the support and training needed to become the best versions of themselves.
Customer Success is all about providing the best support for the customer – always looking for ways to improve and prevent issues. They genuinely love Easee’s customers and to be able to help them. Their aim is to be as responsive and quick as possible to provide the best customer experience.
Customer Excellence is working closely with Innovations, supply chain, sales and marketing to make sure that Easee will have the world’s most satisfied customers. Our customers are happy when they think of us because they trust us as we always listen and always show up. We put the customer (people) first and our high-standard customer service wins our partners and customers hearts.
